Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
For any return-related questions, you can contact us at:
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have and, once the return is approved, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved or not.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please remember that your bank or credit card company may take additional time to process and complete the refund.
If more than 15 business days have passed since we approved your return, please contact us at: